Migration Support
Migration from Key-Based to ID-Based Licensing
Since September 2023, licensing in SmartBear has migrated fully to ID-based licensing. The below guidance was designed to help you prepare for this. Use as a reference for troubleshooting.
Note
For information about the H2 database migration for On-Premise License Manager 2.0, see H2 Database Migration.
If you need to log in to a product that requires a SmartBear ID and you don't have your account, follow the steps here.
I have heard about License Management but I am not sure where to start.
How we can help | Where to go for more information |
|---|---|
We will provide support to help you with the migration process as part of renewing or adding licenses. If you are not already discussing migration, please contact us immediately to get started. | Licensing Management Documentation Please contact your SmartBear Account Representative or SmartBear Support for assistance in getting started. |
I have heard about it, but I will have to run a trial first to test ID-based licenses in our environment.
How we can help | Where to go for more information |
|---|---|
We offer support for the POC or trial process. This includes the provision of trial licenses, and onboarding sessions to help you understand how License Management works. | Please contact your SmartBear Account Representative or SmartBear Support for assistance in getting started. |
We have strict licensing policies and we need to get approval for any new licensing models.
How we can help | Where to go for more information |
|---|---|
We offer support for approval processes. This includes the provision of trial licenses, onboarding sessions, and access to more technical information to align with your approval process requirements. | Please contact your SmartBear Account Representative or SmartBear Support for assistance in getting started. |
We have strict licensing policies, and we need to work in private networks where users cannot access the internet.
How we can help | Where to go for more information |
|---|---|
Under ID-based licensing, SmartBear licenses are controlled by SmartBear License Servers available online. Products connect to these servers over the Internet through License Management to check if a license is available or not. If you are working in a private network, these license servers may not be available. To use our products in these networks, SmartBear offers a special license type – offline. Your license administrator can convert your Fixed or Floating license to an offline one and activate this license on the computer where your product is installed or on the On-Premises License Server in your network. |
We have multiple teams with SmartBear and will migrate over in stages.
How we can help | Where to go for more information |
|---|---|
We will provide support to help you with the migration process as part of renewing or adding licenses. If you are not already discussing migration, please contact us immediately to get started. | Please contact your SmartBear Account Representative or SmartBear Support for assistance in getting started. |