Licensing Overview

Last modified on June 16, 2022.

About SmartBear licenses

For various reasons, SmartBear products use different license types and names. Recently, the company has announced that it is moving to a unified licensing approach. Unlike former license types, the new licenses are bound to individuals (users), not to computers where the licensed products are installed.

A user can install their SmartBear product on any number of computers. They apply the “new” license by simple login: after launching the product on a given computer, the user specifies their SmartBear account to consume the license for this product.

To use the product on another computer, the user needs to release the license on the current machine. This is done simply by closing the product or by shutting down the computer. Then, it’s possible to launch the product on another machine.

Concurrent usage of the same license is possible. The number of concurrent users is limited by the license.

Requirements

  • The computer where your SmartBear product will run needs a connection to the SmartBear license servers:

    https://manage.smartbear.com:443

    https://api.slm.manage.smartbear.com:443

    https://api.id.smartbear.com:443

    Proxies and firewalls running in your network should allow access to these addresses. If needed, ask your network administrators for assistance in configuring the proxies and firewalls.

  • By default, right after purchase, a license is not assigned to any user. The license administrator — a person who manages the licenses on your side — should assign it to a user (or users) before they run their SmartBear product. See Activate and Use Licenses.

  • To run the product, users need a SmartBear account — an email and password combination that gives access to SmartBear portals and services.

    The Portal creates the SmartBear account automatically when a license administrator assigns a license to a user. The user will receive an email with a link to connect to the Portal and to specify their password.

License types

We offer Fixed User and Floating licenses. Both can have one or multiple seats:

  • Fixed User: The license administrator assigns seats to users and each seat can be consumed only by the user to whom this seat is assigned.

  • Floating: the seats are not strictly assigned to users. The license administrator defines a group (pool) of users, and any person from this pool can use the license if there is a free seat available.

    One person can consume multiple seats. This happens when that person is running the product on multiple computers concurrently.

See also License Types.

Questions & answers

Is the connection to the license server needed during the product run?

The standard version of SmartBear License Management requires a connection both at the product start and during the run. The product exchanges information on license usage with the SmartBear license server throughout. A version for use in private networks is also available upon request, which does not need a permanent internet connection. Ask a SmartBear Sales Representative for more information.

Does the license server store information about the machine where the product is running or about the license user?

The SmartBear license server has the following information:

  • The data of the SmartBear account (email and password).

  • For Floating licenses, the name of the machine where the license is being used. This name is visible to your license administrator (a person on your side). The Portal shows it for the user who is consuming license seats on multiple computers. The name helps the administrator determine which license seat can be released, for example.

No other data is saved. And we don’t transfer this stored data to our contractors or any other third parties.

What security measures are in place for Licensing Portal users?

This service is hosted on an encrypted AWS virtual private cloud. Only authorized SmartBear personnel have access to data, over an encrypted VPN. All this access is logged. Users' interactions with the service, including administration and maintenance, are via encrypted communications channels and protocols.

What will happen if the Internet connection breaks during the run?

The product will continue running. You will have up to 24 hours to restore the connection. If the connection is not restored after this time period, the product will stop running.

What if a product didn’t release a license because of a crash or some other error? How do I make my license available?

Just run the product again. If you do this on the computer where you’ve worked before, nothing else is needed, everything will go smoothly. If you start the product on another machine, you might need to wait a few minutes for the SmartBear license server to update information on the computer being used.

Can licenses be grouped by business unit?

Yes, license administrators can group licenses in the portal.

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See Also

Technical Support

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