Self-Service Subscriptions
SmartBear Admin simplifies plan management for Swagger by offering a clear overview of subscription and billing details. Organization administrators can easily switch between plans, upgrade or downgrade subscriptions, cancel, adjust billing options, and access dedicated support for higher-tier subscriptions.
The page includes a Compare Plans feature that lets you explore pricing options and choose the best plan for your needs. This feature provides a side-by-side view of subscription levels, features, and costs.
Understanding Plans and Add-Ons
Swagger offers various plan options with optional add-ons. To compare the available plans, visit the Swagger pricing page or in SmartBear Admin.
Swagger subscriptions are based on the number of users who require access to the service.
Purchasing a Plan
To purchase a plan, do the following:
On your organization's main SmartBear Admin page, navigate to the Subscriptions tab to view your organization’s solutions and select the subscription you want to modify from the list. If you are on a trial or have an expired plan, select that subscription.
Click the ellipsis (three dots) button next to the subscription you want to modify and click Modify Plan to view the available plans on the pricing page.
If you are on a Modular plan, you can view the following Add-On details, allowing you to modify the plan accordingly:
Editor Seats - This section displays the total number of editor seats and the current usage. It displays the number of editor seats assigned for each Swagger product.
Viewer Seats - This section displays the total number of viewer seats purchased and how many are in use. A progress bar visually indicates seat usage. When all viewer seats are assigned, the progress bar turns red and displays a message stating all available seats are used.
Enterprise SSO - Displays the status of enterprise SSO, whether SSO is purchased or not purchased. Click Contact Us to contact the SmartBear team for more information on Enterprise SSO.
Portal External IdP Connection - Displays your Portal External IdP connection status. If the status is Active, you can click Manage to configure the settings or Contact Us to purchase the add-on.
Displays you current subscription plan details, for example, annual or monthly subscriptions. Subscription end and Renewal date.
On the Pricing page, select the plan you want to buy or upgrade, including any available add-ons, and then click Buy Now.
Monthly or Yearly - The toggle allows you to choose between monthly billing (default option, toggle off) or yearly billing (toggle on), which comes with a discount.
Users - Click the Plus (+) sign to increase the number of users or the Minus (-) sign to reduce the number of users.
Contact Us - Click to contact the SmartBear team for more information about any plan or to purchase the Enterprise Plus plan.
In the Add More Seats dialog box, you can buy more Editor or Viewer seats for the current plan.
On the Order Summary page, click Proceed to Checkout.
Note
The Order Summary page provides the user's order details before proceeding to the payment stage. It ensures that all information is correct and breaks down the costs associated with the selected plan.
You can click the Secure Checkout option from Chargebee to complete the transaction securely. On the Order confirmation page, click Back to My Organization to go back to your organization subscription page or Go to Swagger to view your solution details.
Upgrading or Downgrading Plans
To upgrade or downgrade your subscription, select your desired plan. Click the ellipsis button next to it, and then select Modify Plan. Follow the guided instructions to complete your purchase or downgrade. Upgrades are implemented immediately, with any prorated credits from the previous plan applied.
Note
Downgrades take effect at the end of the current subscription period, keeping your existing plan active until renewal. After the downgrade, any users exceeding the new plan's quota will be blocked. See Locked Users for more information.
Cancelling Subscriptions
To cancel a subscription, go to the Subscriptions tab, select the solution you want to cancel, and then select Cancel Subscription. Click Confirm Changesin the Confirmation dialog box. You will receive a message letting you know the cancellation is in progress. You can reverse the cancellation any time before the cancellation date. The subscription remains active until the end of the current billing period, after which it will be marked as expired.
Note
The Cancel Subscription option is only available for active plans.
Reactivating Subscriptions
To reactivate a subscription, navigate to the desired subscription, click the ellipsis button next to it, and then select Reactivate. The expiration date and subscription details will appear in the Reactivate Subscription dialog box. Click Reactivate to restore the subscription, resume access, and enable auto-renewal payments.
For modular plans, click Reactivate to reactivate your subscription and restore full access to your Swagger products, preventing any service interruption caused by the scheduled cancellation. Your plan will continue on an annual billing cycle, with existing pricing and seat allocations (Editor or Viewer). The Enterprise SSO will remain disabled unless you enable the toggle switch after reactivation.
Important
If a credit or debit card payment fails for any reason, your self-service subscription enters a three-day grace period. This grace period allows you to resolve the error while ensuring uninterrupted user access.