Zephyr Squad Cloud End-of-Support Policy
Zephyr Squad Cloud is introducing an end-of-support policy with release 7.3.1. There are several reasons for this, such as market demands, technology innovation, development-driven changes in the product, or the product has simply matured over time and has functionally richer technology. We recognize that end-of-support milestones often prompt companies to review the way in which this may impact their use of Zephyr Squad Cloud. This end-of-support policy helps customers better manage their end-of-support transition and allows them to plan out an upgrade process that will work for them for the future. We aim to release Zephyr Squad Cloud updates every 2 weeks and we urge our customers to carry out continuous updates, so they are always benefiting from the latest features, improvements in performance, and bug fixes.
Policy guidelines
Full Support is provided for the latest release of Zephyr Squad Cloud. A release is any three-digit release ending with 0, for example, 7.2.0, 7.3.0, 8.0.0. Full Support means having complete access to Zephyr Squad support staff, community, and documentation.
End-of-Support means that the release is no longer supported but customers can reach out to our Zephyr Squad support staff for assistance around upgrading to the latest release and they will retain access to all public Zephyr Squad resources such as:
The following table specifies the support stages per release:
Release | Support Type | Release Date |
|---|---|---|
7.3.1 and later | Full | June 1, 2021 |
7.0.0 or earlier | End-of-Support | August 2, 2020 |
You can find your current release number in Apps > Zephyr Squad > About. If you need further assistance, feel free to contact Support.