Support and Troubleshooting
For troubleshooting instructions, please visit our Support Website, where you will have access to Online Help, Videos, Knowledge Base, and Community Forums.
For Enterprise Edition customers, you can always email support, call support, or submit a self-care ticket.
Important
Our Support team may ask you to provide a support ZIP file as part of a support case. To learn how to create it, see About Zephyr.
To see the status of the Jira Integration: Zephyr Enterprise addon and get updates on planned maintenance, visit the status page.
For more information on SmartBear Support Services, click here.
Support Section | Description |
|---|---|
Ask questions, search for answers, and help others. | |
Get more information about our Web Services APIs, ZBots, ZIPs, etc. | |
View our channel, which provides resources and videos to help you understand how Zephyr works. You can also see what's going on at Zephyr here. |