Applies to LoadComplete 4.97, last modified on May 20, 2019

This section contains topics describing typical problems that may arise when activating and using licenses.

In This Section

Problems With License Activation

Fixing Typical Issues With Node-Locked Licenses

Fixing Typical Issues With Floating User Licenses

Access to the License Manager Is Denied

All the Product Instances Allowed by Your License Key Are Already in Use (Running)

Another License for the Product Is Already Activated on the Computer

Cannot Connect to the 'Sentinel LDK License Manager' Service on Your Computer

Cannot Connect to the Local Sentinel LDK License Manager

Failed to Request the License

License Check Failed

Failed to Activate Your License

The Activation Information Is Invalid

The License Activated on the Virtual Machine Cannot be Used

The License Manager PC You Used Last Time Is not Available Now

The Product License Is Bound to Another Hardware

The System Time Has Been Changed

Unable to Activate the Trial License

Unable to Active the Trial License

Unable to Deactivate Your License

Unable to Find an Activated License

Unable to Restore Your License

Virtual Machine Detected

License Loss After Rebooting

Unable to Activate a License on a Virtual Machine

Your Time-limited License Has Expired

My Antivirus Displays Warning

License Deactivation Is Impossible

You Are Activating the License on a Virtual Machine

What to Do If the Troubleshooting Topics Do Not Help

Related Materials

To resolve licensing problems, you can use the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

The troubleshooter will also help you collect information and submit a request to the SmartBear Support Team.

See Also

How To
LoadComplete License Types
How Licensing Subsystem Works
Activating Licenses

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