Applies to LoadComplete 4.97, last modified on May 20, 2019

When you launch LoadComplete, it searches for an activated License Manager on the local machine and in the network. It is possible that LoadComplete cannot connect to a License Manager, because the License Manager’s settings deny access to the License Manager for your user account, and LoadComplete is unable to start.

To resolve the problem:

  1. If you use a Floating User license, check the License Manager settings on the License Manager PC:

    • Open the http://<license_manager_pc_name>:1947 URL in your web browser.

      -- or --

      Log into the License Manager PC and open the http://localhost:1947 URL in a web browser.

      The Sentinel Admin Control Center opens.

    • Select Configuration from the Administrative Options menu on the left.

    • Switch to the Users tab page.

    • Examine the User Restriction rules and remove any deny rules that include the desired user name, or add the allow rule for this user name.

  2. Verify the License Manager settings on your computer. To do this:

    • Open the http://localhost:1947 URL in your web browser. The Sentinel Admin Control Center opens.

    • In the Administrative Options menu, select Configurations.

    • Switch to the Users tab.

    • Examine the User Restriction rules and remove any deny rules that include your user name, or add the allow rule for your user account.

Once the needed settings are specified, click Try Again in this message box to retry the license check. For more information about configuring user access to the License Manager, see Specifying Users Who May Connect to License Manager.

To resolve licensing problems, you can also use the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

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