If LoadComplete detects that your license is activated on a virtual computer, it will fail to start and will display an error message. LoadComplete cannot use licenses activated on virtual machines.
A possible solution depends on the license type you have.
Node-Locked License
Move LoadComplete from a virtual computer to a physical computer:
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Deactivate the license key on the virtual machine, as described in Deactivating and Moving LoadComplete Licenses.
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Uninstall LoadComplete from the virtual machine.
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Install LoadComplete on a physical machine.
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Start LoadComplete on the physical machine and activate your license key. For the license activation instructions, see Activating Node-Locked Licenses.
| Note: | If you currently have a Node-Locked license and need to use LoadComplete on a virtual machine, consider obtaining a Floating User license. To purchase a Floating User license, visit the our web site or contact your local reseller. To upgrade from a Node-Locked license to a Floating User license, please contact the SmartBear Sales Team:
If you contact the Sales Team via the Web form, then when submitting your request, use the Technical Inquiry | Licensing request type. This will help us process your request faster. We will answer you via e-mail and all further communication will be made via e-mail. However, to start the conversation, please use the Web form. |
Floating User License
Move the license from a virtual computer to a physical License Manager PC (you still will be able to run LoadComplete on virtual computers):
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Deactivate the license key on the virtual machine, as described in Deactivating and Moving LoadComplete Licenses.
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Install SmartBear License Manager on a physical computer in your network. (This computer and the virtual machine where LoadComplete is installed must be connected via the network.)
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Launch the License Manager utility on the License Manager PC and activate your license key. For the license activation instructions, see Activating Node-Locked Licenses.
Now, you can use LoadComplete on the virtual machine.
To resolve the problem, try using the Licensing Troubleshooter on our web site:
The troubleshooter will also help you collect information and submit a request to the SmartBear Support Team.