Applies to LoadComplete 4.97, last modified on May 20, 2019

If LoadComplete detects that your license is activated on a virtual computer, it will fail to start and will display an error message. LoadComplete cannot use licenses activated on virtual machines.

A possible solution depends on the license type you have.

Node-Locked License

Move LoadComplete from a virtual computer to a physical computer:

  1. Deactivate the license key on the virtual machine, as described in Deactivating and Moving LoadComplete Licenses.

  2. Uninstall LoadComplete from the virtual machine.

  3. Install LoadComplete on a physical machine.

  4. Start LoadComplete on the physical machine and activate your license key. For the license activation instructions, see Activating Node-Locked Licenses.

Note: If you currently have a Node-Locked license and need to use LoadComplete on a virtual machine, consider obtaining a Floating User license. To purchase a Floating User license, visit the our web site or contact your local reseller.

To upgrade from a Node-Locked license to a Floating User license, please contact the SmartBear Sales Team:

If you contact the Sales Team via the Web form, then when submitting your request, use the Technical Inquiry | Licensing request type. This will help us process your request faster. We will answer you via e-mail and all further communication will be made via e-mail. However, to start the conversation, please use the Web form.

Floating User License

Move the license from a virtual computer to a physical License Manager PC (you still will be able to run LoadComplete on virtual computers):

  1. Deactivate the license key on the virtual machine, as described in Deactivating and Moving LoadComplete Licenses.

  2. Install SmartBear License Manager on a physical computer in your network. (This computer and the virtual machine where LoadComplete is installed must be connected via the network.)

  3. Launch the License Manager utility on the License Manager PC and activate your license key. For the license activation instructions, see Activating Node-Locked Licenses.

Now, you can use LoadComplete on the virtual machine.

To resolve the problem, try using the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

The troubleshooter will also help you collect information and submit a request to the SmartBear Support Team.

See Also

Technical Support

Highlight search results