Applies to LoadComplete 4.97, last modified on May 20, 2019

LoadComplete uses the Sentinel LDK License Manager service to manage and verify license information and can be started only if this service is running. You receive this error message if this service is stopped or is not running properly.

To ensure that the Sentinel LDK License Manager service is running:

  1. Open the Control Panel | Administrative Tools | Services applet.

  2. Select the Sentinel LDK License Manager service in the list.

  3. Right-click the service and select Start or Restart from the context menu.

Once the service is running, click Try Again to close the message box.

If the service does not start or if it is not in the list, reinstall LoadComplete.

To resolve the problem, you can also use the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

The troubleshooter will also help you collect information needed to contact the Support Team.

See Also

Technical Support

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