Cannot Connect to the 'Sentinel LDK License Manager' Service on Your Computer

Applies to LoadComplete 4.97, last modified on May 20, 2019

LoadComplete licensing subsystem uses the Sentinel LDK License Manager service for license activation. The service is started automatically after the LoadComplete installation. If LoadComplete cannot find the service running on your computer, it displays an error message. If this service is not running, activation is impossible.

To ensure that the Sentinel LDK License Manager service is running:

  1. Open the Control Panel | Administrative Tools | Services applet.

  2. Select the Sentinel LDK License Manager service in the list.

  3. Right-click the service and select Start or Restart from the context menu.

If the service does not start or if it is not in the list, reinstall LoadComplete.

To resolve the problem, you can also use the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

The troubleshooter will also help you collect information needed to contact the Support Team.

See Also

Technical Support

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