Applies to LoadComplete 4.97, last modified on May 20, 2019

LoadComplete’s licensing subsystem checks your license when you are launching LoadComplete and when you are starting a test run.

To check the license, the licensing subsystem connects to the Sentinel LDK License Manager service running on the LoadComplete computer and requests a permission to run. If the License Manager permits the run, LoadComplete continues the launch (or starts the test), else, it displays an error message informing you about the problem.

Below are some typical causes of the license check problem:

  • LoadComplete cannot start if the license has not been activated. For instructions on license activation, see –

    Activating Node-Locked Licenses

  • LoadComplete cannot start if the Sentinel LDK License Manager service is not running. To determine whether this service is running:

    1. Open the Control Panel | Administrative Tools | Services.

    2. Check whether the services list contains the Sentinel LDK License Manager service and that the service is running.

    If the service is not running, try to start it. If this does not help, reinstall LoadComplete and try again.

To resolve licensing problems, you can use the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

The troubleshooter will also help you collect information and submit a request to the SmartBear Support Team.

See Also

Troubleshooting
Fixing Typical Issues With Floating User Licenses
LoadComplete License Types

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