Unable to Find an Activated License

Applies to LoadComplete 4.97, last modified on May 20, 2019

When LoadComplete starts, it checks the license information for your LoadComplete instance on your computer or in the network. If it fails to find the license information, it cannot start and shows an error message.


The message window offers solutions for typical problems:

Command Description
Activate a license This command is typically helpful for users of commercial Node-Locked licenses (we mention commercial because technically Trial licenses are also Node-Locked).

If you have this kind of a license, then most likely you receive this message because you have not yet activated the license on your computer. To do this, simply click this command and follow instructions of the subsequent License Management wizard.

You can read about activation steps in Activating Node-Locked Licenses.

Try to find a license again This command is typically helpful for users of the Floating User licenses.

Floating license scheme implies that you have a License Manager somewhere in your network, and that this License Manager is unavailable or failed to provide license information to your LoadComplete instance.

To learn how to fix the problem, see —

Unable to Find an Activated Floating User License

You can also try to resolve the problem by using the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

Request trial Select this command to request a new Trial license of LoadComplete. You will have to specify your contact information like name and email in the subsequent dialog.
Restore the lost license Select this command, if you have license information on your computer, but it was lost for some reason (for instance, some hard disk sectors were broken), or if your computer’s hardware changed.

Follow the instructions of the subsequent License Recovery wizard.

Close application Closes the dialog without performing any action. LoadComplete will not start.

Select this option to fix the problem and launch LoadComplete later.


For assistance in finding the cause of the problem and fixing it, please use the Licensing Troubleshooter on the SmartBear web site:

Licensing Troubleshooter

The troubleshooter will also help you collect information and submit a request to the SmartBear Support Team.

See Also

Technical Support

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