Another License for the Product Is Already Activated on the Computer

Applies to LoadComplete 4.97, last modified on May 20, 2019

If you try to activate a LoadComplete license on your computer where another license is activated, the activation will fail and LoadComplete will show an error message.

Your new license cannot be activated over the existing one. Before activating the new license, you need to deactivate the existing one first. You can do this either automatically, by uninstalling LoadComplete, or manually, via the My SmartBear section of our web site ( For detailed instructions on deactivation steps, see Deactivating and Moving LoadComplete Licenses.

To resolve licensing problems, you can use the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

The troubleshooter will also help you collect information and submit a request to the SmartBear Support Team.

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