The Product License Is Bound to Another Hardware

Applies to LoadComplete 4.97, last modified on May 20, 2019

LoadComplete licenses are bound to the hardware of the computers where these licenses are activated. LoadComplete detects changes in license-critical hardware components, considers the license invalid and displays this message to inform you about the issue.

What Can Hardware Changes Mean
  • For some reason, you changed the motherboard or hard drive on your computer (for example, they can be upgraded, broken or stolen). These components are license-critical.

  • You run LoadComplete on a virtual machine, and you cloned the machine or moved it to another physical computer. (LoadComplete licenses activated on virtual machines are bound to the hardware of the physical computers on which these virtual machines are running).

Possible Actions
Action Description
Remove Displays the License Deactivation wizard, which you can use to delete a product license from your computer (or virtual machine).

You will need another license to run the product on this computer.

Rebind Displays the License Recovery wizard, which helps you restore a license on your computer (in fact, the wizard “re-binds” the license to the new hardware).

Note that a license can be recovered only twice. For more information on license recovery, see the wizard description.

Exit Closes the dialog without making any changes to the licenses.

To resolve licensing problems, you can use the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

The troubleshooter will also help you collect information and submit a request to the SmartBear Support Team.

See Also

Technical Support

Highlight search results