Failed to Activate Your License

The licensing procedure includes the following steps:

1. LoadComplete licensing subsystem transfers the license key to the Sentinel LDK License Manager service.

2. The Sentinel LDK License Manager service forms an activation request and sends it to the SmartBear web site (addresses ls1.smartbear.com and ls2.smartbear.com, port 443).

3. Then the service receives the activation code in response and activates LoadComplete.

   

If LoadComplete encounters an issue when activating your license, it displays an error message notifying you about the problem.

Resolving Problems

To resolve the problem, try using the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

The troubleshooter will also help you collect information and submit a request to the SmartBear Support Team.

Below are some recommendations for resolving typical problems:

• Check that your computer has an Internet connection:

  • Verify that you have a working Internet connection. Check that the network cable is connected to your computer and check that you can open web sites (for instance, you can try opening smartbear.com).

  • Check that the firewalls or proxies running on your computer and local network allow activation requests to the URLs ls1.smartbear.com and ls2.smartbear.com, and port 443. To determine whether a firewall (or proxy) blocks the port 443, try connecting to the My SmartBear section of our web site (https://my.smartbear.com).

    Ask your administrator for help with configuring the firewall or proxy settings, if needed.

• Make sure the Sentinel LDK License Manager service is running on your computer. The service is started automatically after the LoadComplete installation. If this service is not running, activation is impossible.

  To determine whether this service is running, open the Control Panel | Administrative Tools | Services window and see if the services list contains the Sentinel LDK License Manager service and that the service is running.

  If the service is not running, try to start it. If this does not help, reinstall LoadComplete and try again.

What to do if these recommendations do not help?

If these recommendations do not help, send a message to the SmartBear Support Team. For information on how to contact them, see Technical Support.

Important: When writing to the Support Team, please specify the exact error message you get during product activation. To get this error message, click within the message box and then press Ctrl+C. This will copy the message’s text to the clipboard. You can then paste this text into your message.

See Also

Technical Support