This page is related to key-based licenses — a regular license type used in TestExecute 15.40. For information on the new ID-based license type, see SmartBear ID-based Licenses.
This topic describes typical problems that may occur with license activation and usage:
Problems With License Activation
Unable to Activate Your License
Another License for the Product is Already Activated on the Computer
The Activation Information Is Invalid
The License Key Has Already Been Used for Product Activation
The License Manager PC You Used Last Time Is Not Available Now
The Product License Is Bound to Another Hardware
Access to the License Manager is Denied
An Internal Error Occurs When Starting the Sentinel License Manager Service
Cannot Connect to the Sentinel LDK License Manager Service on Your Computer
The System Time Has Been Changed on Your Computer or on the License Manager PC
Unable to Find an Activated License
All the Platforms Allowed by Your License Key Are Already in Use (Running)
Unable to Deactivate Your License
License Deactivation Is Impossible
Unable to Restore Your License
License Activated on the Virtual Machine Cannot Be Used
Unable to Activate License on Virtual Machine
Failed to Request the Trial License
Unable to Activate the Trial License
You can also try resolving the problem by using the Licensing Troubleshooter on our web site:
The troubleshooter will also help you collect information needed to submit a request to the SmartBear Support Team.
See Also
How To
TestExecute License Types
About Licensing TestExecute
Activating Licenses