This page is related to key-based licenses — a regular license type used in TestExecute 15.40. For information on the new ID-based license type, see SmartBear ID-based Licenses.
If TestExecute fails to activate the trial license you requested from the product, it will display this error message.
Resolving Problems
To resolve the problem, try using the Licensing Troubleshooter on our web site:
The troubleshooter will also help you collect information needed to submit a request to the SmartBear Support Team.
Below are some recommendations for resolving typical problems:
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Check that your computer has an Internet connection:
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Verify that you have a working Internet connection. Check that the network cable is connected to your computer and you can open web sites (for instance, you can try to open https://smartbear.com).
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Check that the firewalls or proxies running on your computer and local network allow activation requests to the URLs ls1.smartbear.com and ls2.smartbear.com, and port
443. To determine whether a firewall (or proxy) blocks port 443, try to connect to the My SmartBear section of our web site (https://my.smartbear.com).Ask your administrator for help with configuring the firewall or proxy settings, if needed.
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Make sure the Sentinel LDK License Manager service is running on your computer. The service is started automatically after the TestExecute installation. If this service is not running, activation is impossible.
To determine whether this service is running, open the Control Panel | Administrative Tools | Services window and see if the services list contains the Sentinel LDK License Manager service and that the service is running.
If the service is not running, try to start it. If this does not help, reinstall TestExecute and try again.
What to do if these recommendations do not help
If these recommendations do not help, open the SmartBear website (https://smartbear.com) in your browser and request the TestExecute trial version there. Then install and activate the trial package.
If you are still experiencing issues, send a message to the SmartBear Support Team (see Getting Help With Licenses).
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Important: When writing to the Support Team, please specify the exact error message you get during product activation. To get this error message, click within the message box and then press Ctrl+C. This will copy the message text to the clipboard. You can then paste this text to your message. |