Unable to Find an Activated License

Applies to TestExecute 15.40, last modified on March 25, 2022

This page is related to key-based licenses — a regular license type used in TestExecute 15.40. For information on the new ID-based license type, see SmartBear ID-based Licenses.

If TestExecute fails to find license information on your computer or network, it will display this error message.

There are several possible reasons for this, for example —

  • You have not activated a license on your computer yet.

  • You had a license on your computer, but it is unavailable for some reason.

  • No License Manager computers are available in the network.

  • The Sentinel LDK License Manager service is not running on your computer or on the remote machine.


The message window offers solutions for typical problems:

Command Description
Activate a Node-Locked license Select this command if you have a commercial Node-Locked license and follow the instructions of the subsequent License Management wizard to activate your license on the current computer.

You can read about activation steps in Activating Licenses.

Note that after license activation, the computer will become the License Manager PC for your license and will control the license usage.

Find a Floating User license This command is typically helpful for users of the Floating User licenses.

Floating license scheme implies that you have a License Manager somewhere in your network, and that this License Manager is unavailable or failed to provide license information to your TestExecute instance (see Activation Steps).

To learn how to fix the problem, see —

Unable to Find an Activated Floating User License

You can also try resolving the problem by using the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

Request trial Select this command to request a trial license of TestExecute. You will have to specify your contact information like name and email in the subsequent dialog. TestExecute will then send a request to the SmartBear website, and then download and activate the trial license on your computer.

To activate the trial license this way, make sure your computer is able to connect to the SmartBear website (ls1.smartbear.com and ls2.smartbear.com, port 443). The proxies and firewalls working in your network should allow access to these addresses and port.

Restore the lost license Select this command, if you have license information on your computer, but it was lost for some reason (for instance, some hard disk sectors were broken), or if your computer’s hardware changed.

Follow the instructions of the subsequent License Recovery wizard.

Close application Closes the dialog without performing any action. TestExecute will not start.

Select this option to fix the problem and launch TestExecute later.


For assistance in finding the cause of the problem and fixing it, please use the Licensing Troubleshooter on the SmartBear web site:

Licensing Troubleshooter

The troubleshooter will also help you collect information and submit a request to the SmartBear Support Team.

See Also

Getting Help With Licenses

Highlight search results