License Activated on the Virtual Machine Cannot Be Used

Applies to TestExecute 15.40, last modified on May 21, 2024

This page is related to key-based licenses — a regular license type used in TestExecute 15.40. For information on the new ID-based license type, see SmartBear ID-based Licenses.

If TestExecute cannot use the license activated on a virtual computer, it will display this error message.

A TestExecute license is always Floating User, it allows using TestExecute instances on virtual computers. However, you need to move the license from a virtual machine to a physical License Manager PC:

  1. Deactivate the license key on the virtual machine, as described in .

  2. Install the License Manager utility on a physical computer in your network. (This computer and the virtual machine where TestExecute is installed must be connected via the network.)

  3. Launch the License Manager utility on the License Manager PC and activate your license key. For the license activation instructions, see Activating Licenses.

Now, you can use TestExecute on the virtual machine.

You can also try resolving the problem by using the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

The troubleshooter will also help you collect information needed to submit a request to the SmartBear Support Team.

See Also

Getting Help With Licenses

Highlight search results