Unable to Activate the Trial License

Applies to TestExecute 15.40, last modified on May 21, 2024

This page is related to key-based licenses — a regular license type used in TestExecute 15.40. For information on the new ID-based license type, see SmartBear ID-based Licenses.

TestExecute licenses, including Trial licenses, must be activated before using them. If TestExecute fails to activate your Trial license, it will display this error message. This can happen if the license data that came from your TestExecute instance is invalid.

The most likely, the reason for this is that you renamed the TestExecute installation package downloaded from the SmartBear website. The Trial license data is encoded in the file name. Renaming breaks it. That is why the installation notes ask users not to rename the downloaded installation package.

To solve the problem, request another Trial license. You can do this by clicking the appropriate button in the message window, or by repeating the download from the SmartBear website.

What to do if these recommendations do not help?

If these recommendations do not help, send a message to the SmartBear Support Team. For information on how to contact them, see Getting Help With Licenses.

When writing to the Support Team, please specify the exact error message you get during the product activation. To get this error message, click within the message box and then press Ctrl+C. This will copy the message’s text to the clipboard. You can then paste this text into your message.

You can also try resolving the problem by using the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

The troubleshooter will also help you collect information needed to submit a request to the SmartBear Support Team.

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