This page is related to key-based licenses — a regular license type used in TestExecute 15.40. For information on the new ID-based license type, see SmartBear ID-based Licenses.
The license deactivation requires that TestExecute’s licensing management modules to be installed on the License Manager PC. That is why the license deactivation should be performed before you uninstall TestExecute, or the License Manager utility from the License Manager PC.
If the License Manager PC or the license management modules on it are not available, the deactivation is impossible. This may happen due to various reasons. For instance, the License Manager PC may be damaged or unable to start, the operating system may fail to log in, the modules may be deleted or corrupted, and so on.
If you encounter a hardware or software problem that makes the license deactivation impossible, please contact the SmartBear Sales Team.
You can also try resolving the problem by using the Licensing Troubleshooter on our web site:
The troubleshooter will also help you collect information needed to submit a request to the SmartBear Support Team.