Another License for the Product is Already Activated on the Computer

Applies to TestExecute 15.40, last modified on May 21, 2024

This page is related to key-based licenses — a regular license type used in TestExecute 15.40. For information on the new ID-based license type, see SmartBear ID-based Licenses.

You get this message if you are trying to activate a TestExecute license on your computer when there is another license already activated on this computer.

TestExecute displays this message to inform you that the new license cannot be activated over the existing one. Before activating the new license, you need to deactivate the existing one first. You can do this either automatically, by uninstalling TestExecute or manually, via your SmartBear Account page ( For detailed instructions on deactivation steps, see Deactivating and Moving Licenses.

You can also try resolving the problem by using the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

The troubleshooter will also help you collect information needed to submit a request to the SmartBear Support Team.

Highlight search results