This page is related to key-based licenses — a regular license type used in TestExecute 15.40. For information on the new ID-based license type, see SmartBear ID-based Licenses.
You may face this problem if you entered invalid activation information into the License Management wizard. A possible reason is that you have misspelled some data or did not specify a value.
To solve the problem, please specify the correct activation information. You can find it in the My SmartBear section of our web site. You can copy and paste values from the web site page to the License Management wizard.
You can also try resolving the problem by using the Licensing Troubleshooter on our web site:
The troubleshooter will also help you collect information needed to submit a request to the SmartBear Support Team.