All the Platforms Allowed by Your License Key Are Already in Use (Running)

Applies to TestExecute 15.40, last modified on March 25, 2022

This page is related to key-based licenses — a regular license type used in TestExecute 15.40. For information on the new ID-based license type, see SmartBear ID-based Licenses.

A Floating User license (also known as concurrent license) is shared by a group of users within the same network and allows any user to use the license at one time; the number of concurrent users is limited and determined by the license key. With Floating User licensing, you can start TestExecute only if the License Manager in your network has at least one Platform license that is not currently in use.

This message indicates that all available Floating User licenses are currently in use. In this case, you need to wait until another user finishes their TestExecute session (and, therefore, releases the license), so that you can start TestExecute on your machine.

Alternatively, consider upgrading your license to allow more concurrent users.

You can also try resolving the problem by using the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

The troubleshooter will also help you collect information needed to submit a request to the SmartBear Support Team.

See Also

Upgrading Existing TestExecute Licenses

Highlight search results