Unable to Activate the License on This Machine, Because Another Trial License for the Product Has Already Been Activated on It

Applies to TestExecute 15.40, last modified on March 25, 2022

This page is related to key-based licenses — a regular license type used in TestExecute 15.40. For information on the new ID-based license type, see SmartBear ID-based Licenses.

You get the error message if —

  • You are trying to activate a TestExecute trial license on your computer while another trial license is already activated on this computer.

    TestExecute displays this message to inform you that the new trial license cannot be activated on this computer. The fact is that you can activate a TestExecute trial license only once on a computer. After the trial period expires, you cannot continue working with the product activated with the trial license key. To use the product, you can either purchase the needed TestExecute license and activate it or you can upgrade the existing trial version to the commercial version during the trial period. For detailed instructions on upgrading from the trial version, see Updating TestExecute Trial Version to Commercial Version.

  • You are trying to activate the emergency license for the 25th time on this machine.

    TestExecute displays this message to inform you that the emergency license cannot be activated more than 24 times on the same machine. For more information on emergency licenses, see Emergency License Keys.

You can also try resolving the problem by using the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

The troubleshooter will also help you collect information needed to submit a request to the SmartBear Support Team.

See Also

Activating and Deactivating Licenses via License Management Wizard

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