The Product License Is Bound to Another Hardware

Applies to TestExecute 15.40, last modified on March 25, 2022

This page is related to key-based licenses — a regular license type used in TestExecute 15.40. For information on the new ID-based license type, see SmartBear ID-based Licenses.

TestExecute licenses are bound to the hardware of the computers where these licenses are activated. TestExecute detects changes in license-critical hardware components, considers the license invalid and displays a message to inform you about the issue.

What Can Hardware Changes Mean
  • For some reason, you changed the motherboard or hard drive on your computer (for example, they can be upgraded, broken or stolen). These components are license-critical.

  • You run TestExecute on a virtual machine, and you cloned the machine or moved it to another physical computer. (TestExecute licenses activated on virtual machines are bound to the hardware of the physical computers on which these virtual machines are running).

Possible Actions
Action Description
Remove Displays the License Deactivation wizard, which you can use to delete a product license from your computer (or virtual machine).

You will need another license to run the product on this computer.

Rebind Displays the License Recovery wizard, which helps you restore a license on your computer (in fact, the wizard “re-binds” the license to the new hardware).

Note that a license can be recovered only twice. For more information on license recovery, see the wizard description.

Exit Closes the dialog without making any changes to the licenses.

You can also try resolving the problem by using the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

The troubleshooter will also help you collect information needed to submit a request to the SmartBear Support Team.

See Also

Getting Help With Licenses

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