This page is related to key-based licenses — a regular license type used in TestExecute 15.40. For information on the new ID-based license type, see SmartBear ID-based Licenses.

TestExecute may encounter an unexpected error when deactivating a license on your computer.

Please send a message to our Support Team.

Notes:

Before sending a message, try using the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

The troubleshooter will help you collect information needed to submit a request to the Support Team.
Important: When writing to the Support Team, please specify the exact error message you get during product deactivation. To get this error message, click within the message box and then press Ctrl+C. This will copy the message text to the clipboard. You can then paste this text to your message.

Unable to Deactivate Your License