The System Time Has Been Changed on Your Computer or on the License Manager PC

Applies to TestExecute 15.40, last modified on May 21, 2024

This page is related to key-based licenses — a regular license type used in TestExecute 15.40. For information on the new ID-based license type, see SmartBear ID-based Licenses.

TestExecute’s licensing modules detect changes made to the system time in order to prevent attempts to extend time-limited licenses. Therefore, it is important to ensure that the computer time and date are set correctly prior to installing TestExecute.

If the licensing modules detect a change of the system time on the License Manager PC, you will see a message box informing you about the problem.

For example, the problem occurs if you have manually rolled back the system time on the License Manager PC after having installed TestExecute.

To avoid such problems, it is not recommended that you run TestExecute tests on the License Manager PC. The TestExecute license is Floating User, you can activate it on any computer in your network and run TestExecute instances on other machines where time changes will not be critical.

If you have to run tests on the License Manager PC and the time change is part of your test plan, we recommend that you restore the correct time at the end of the test run.

If you get the message informing you about the time change:

  • On your computer, set the date and time that match your time zone and then restart your computer.

  • If the problem is not solved:

    • Set the date and time that you had when installing TestExecute on your computer. If you do not remember the exact date and time, set approximate values that are later than the date and time of installation.

    • Restart your computer.

    Note: This solution is temporary as it may be inconvenient to have an incorrect date and time on your computer. Contact the SmartBear Support Team for a persistent solution.

If you were able to restore the license successfully, consider deactivating it from the current computer and moving it to some other machine on which the time is not changed. For example, you can activate your license on a server connected to your network. For more information on deactivating your license and moving it, see Deactivating and Moving Licenses.

To resolve the problem, you can also use the Licensing Troubleshooter on SmartBear’s web site:

Licensing Troubleshooter

The troubleshooter will also help you collect information needed to submit a request to the SmartBear Support Team.

See Also

Getting Help With Licenses

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