Ping monitors ping a domain name or IP address to test for availability and potential network latency. You can change the monitoring locations, run interval, timeouts and other settings.
Ping monitors do not use a port. To test a connection to a port, use the TCP monitor instead.
You must be an Admin, Co-Admin or Power User to change the monitor settings.
It may take a few minutes for the changes to spread to all monitoring locations.
You can set some default settings for new monitors in > Account > AlertSite Preferences > Monitoring.
Monitor Name (or Site Name in AlertSite 1.0)
The monitor name that appears in dashboards and reports. For example, Customer Login.
Monitoring (or Monitoring Is in AlertSite 1.0)
Alerting (or Notify on Error in AlertSite 1.0)
– The monitor sends alerts. You can specify which alerts to send (availability, performance, or both) in the Alerts section.
– The monitor does not send any alerts.
Select Yes to enable availability alerts for this monitor or No to disable availability alerts. Performance alerts are configured separately by clicking the Performance Alerts button in the top row.
Measurement Plan (or Site Plan in AlertSite 1.0)
The monitoring plan used for this monitor.
Host (or URL in AlertSite 1.0)
The domain name to ping, for example:
Do not include http(s):// or subpaths. Note that the domain names with and without www are technically different domains.
To ping an IP address instead of the domain name, unselect Resolve DNS and enter the IP Address (IPv4 only).
Run Interval (Minutes) (or Check Every in AlertSite 1.0)
How often the monitor pings your server. Possible values depend on the selected Measurement Plan.
Time to wait for a response, in seconds.
Monitor Note (or Device Note in AlertSite 1.0)
Monitoring Mode (or Monitoring Type in AlertSite 1.0)
The monitoring mode controls if locations check your website simultaneously or sequentially, and when they send alerts. See Monitoring Modes for possible values and details.
For each monitor, you define a location pool. Rotation means the monitor uses a subset of this location pool (say, 2 out of 10 locations) on every run, cycling through the locations. If rotation is not used, the monitor checks from all of its locations every time.
Rotated locations are not available for monitors that use Private Node Server locations (private monitoring stations installed on your local network).
Usage-Based Monitoring plan allows rotated locations for the following monitoring modes: Round Robin, SLA (MultiPOP), Global Notify, and Global Verify.
Legacy plans (Performance Pro, SLA) support rotating through locations only for the Round Robin and SLA (MultiPOP) modes.
Locations Per Run (or Locations per Interval in AlertSite 1.0)
If Rotate Locations is selected, you need to specify the number (subset) of locations to use for each monitor run. This value ranges from 1 to the total number of locations you selected for the monitor.
If Monitoring Mode (or Monitoring Type in AlertSite 1.0) is Round Robin or SLA (MultiPOP), you need at least 2 locations per interval.
Enable Local Retry (or Disable Local Retry in AlertSite 1.0)
Used only for Usage-Based Monitoring plans. Controls the monitor behavior when it finds errors. Select this to retry the test from the same location to see if an error was just a temporary error. Clear (or select in AlertSite 1.0) to suppress the retry on errors. To learn more about that, see Local Retry and Global Verification.
|Note:||The retry consumes extra measurement credits.|
Allow AlertSite QA Testing (or Disallow AlertSite QA Testing in AlertSite 1.0)
Before releasing AlertSite updates, SmartBear runs regression tests to make sure that both existing and new functionality work correctly. Select (or clear in AlertSite 1.0) this check box to include your monitor in SmartBear regression testing, so we can make sure your monitors will work correctly after AlertSite updates. Participation is voluntary.
If this is selected, AlertSite will ping your server or device using the Host name. If this is unselected, AlertSite will ping the IP Address instead.
This option is displayed only if Resolve DNS? is unselected. It specifies the IP address (IPv4) to ping. The monitor will use this IP address instead of the Host (URL).
TCP Traceroute on Error (or TCP Traceroute on Nework Error in AlertSite 1.0)
If this is selected, the monitor runs a TCP traceroute to your website when it detects a network connectivity problem (status 1 or 2), and sends results to all email alert recipients. The traceroute shows the path that data packets are taking from a monitoring location to your server, and can help administrators and engineers troubleshoot problems.
Select one or more locations to ping your server from. For details, see Selecting Locations for Monitoring.
Here you can configure availability and performance alerts for the monitor. To receive alerts, you need to have alert recipients configured. By default, the monitor sends alerts to all configured recipients, but you can target alerts to specific recipients by selecting recipient groups for this monitor.
Recipient Groups (or Notifier Groups in AlertSite)
Select the recipient groups that will receive alerts from this monitor. The recipient groups must have been previously created in Alerts > Alert Recipients (or Notifiers > Notifier Groups in AlertSite 1.0).
|If the monitor is not assigned to any recipient group, it sends alerts to all the recipients configured in your AlertSite account.|
|Note:||Adding a monitor to the recipient group overrides any step-level associations for that recipient group. So if you want to add individual steps to a group, remove the monitor from that group first.|
Availability Alerts (or Notify on Error? in AlertSite 1.0)
Select this check box to send alerts when the monitor detects errors like HTTP errors, timeouts, or incorrect website content. The monitor status turns red in these cases.
Monitor-specific notes that can be included in email and JSON alerts (availability alerts only), up to 255 characters long. To add these notes to alerts, you need to configure alert templates to include the
$ALERT_NOTE variable. For details, see Adding Monitor-Specific Notes to Alerts.
Enable performance alerts if you wish to be notified when the monitor response time exceeds the specified value. See Performance Alerts for a description of available settings and to learn how to set up these alerts.
In AlertSite 1.0, click the Performance Alerts button in the top left corner of the monitor configuration screen to view or change the performance alert settings.
For multi-step monitors, the response time thresholds should include the total response time for all test steps.