This page is related to key-based licenses — a regular license type used in TestComplete 15.45. For information on the new ID-based license type, see SmartBear ID-based Licenses.
This topic describes typical problems that may occur with license activation and usage:
In This Section
Fixing Typical Issues with Node-Locked Licenses
Fixing Typical Issues with Floating User Licenses
Access to the License Manager is Denied
All the Instances of the MODULE_NAME Module Allowed by Your License Key Are Already Running
All the Platforms Allowed by Your License Key Are Already in Use (Running)
An Internal Error Occurs When Starting the Sentinel License Manager Service
Another License for the Product is Already Activated on the Computer
Cannot Connect to the Sentinel LDK License Manager Service on Your Computer
Failed to Request the Trial License
License Deactivation Is Impossible
Problems With License Activation
Some Features Are Missing After Updating a License
The Activation Information Is Invalid
The License Activated on the Virtual Machine Cannot be Used
The License Key Has Already Been Used for Product Activation
The License Manager PC You Used Last Time Is Not Available Now
The Product License is Bound to Another Hardware
The System Time Has Been Changed on Your Computer or on the License Manager PC
Time-Limited License Has Expired
Unable to Activate License on Virtual Machine
Unable to Activate the Trial License
Unable to Activate Two Licenses on the Same License Manager
Unable to Activate Your License
Unable to Deactivate Your License
Unable to Find an Activated License
Unable to Find an Activated License for the Module
Unable to Restore Your License
Warning on Activating the License on a Virtual Machine
You Are Using a Time-Limited License for the Module and It Has Expired
You can try resolving the problem by using the Licensing Troubleshooter on our web site:
See Also
How To
TestComplete License Types
About Licensing System
Activating Licenses