This page refers to key-based licenses — a legacy license type used in TestComplete until version 14.9. This license type will be sunsetted from October 2023. For information on the current, ID-based license type, see SmartBear ID-based Licenses.
You may face this problem if you entered invalid activation information into the License Management wizard. A possible reason is that you have misspelled some data or did not specify a value.
To solve the problem, please specify the correct activation information. You can find it on the TestComplete page of the My SmartBear section of our web site. You can copy and paste values from the TestComplete page to the License Management wizard.
You can try resolving the problem by using the Licensing Troubleshooter on our web site: