This page refers to key-based licenses — a legacy license type used in TestComplete until version 15.48. This license type will no longer be available after September 2023. For information on the current, ID-based license type, see SmartBear ID-based Licenses.
If TestComplete encounters an unexpected error when recovering a license on your computer, it will display an error message.
Please contact our Support Team.
Before sending a message to our Support Team, try using the Licensing Troubleshooter on our web site:
The troubleshooter will help you collect information needed to submit a request to the Support Team.
Important: When writing to the Support Team, please specify the exact error message you get during product activation. To get this error message, click within the message box and then press Ctrl+C. This will copy the message text to the clipboard. You can then paste this text to your message.