What to Do If the Troubleshooting Topics Do Not Help

Applies to TestComplete 15.63, last modified on April 10, 2024

This page refers to key-based licenses — a legacy license type used in TestComplete until version 15.48. For information on the current, ID-based license type, see SmartBear ID-based Licenses.

The Troubleshooting section covers most typical problems that you may face when activating and using TestComplete licenses. If you are unable to resolve the problems yourself after reading these topics, please send a message to SmartBear Support Team. For information on how to contact it, see Getting Help With Licenses.

Important: When writing to the Support Team, please specify the exact error message you get during product activation or usage. To get this error message, click within the message box and then press Ctrl+C. This will copy the message’s text to the clipboard. You can then paste this text into your message.

You can try resolving the problem by using the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

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