Access to the License Manager is Denied

Applies to TestComplete 14.91, last modified on July 20, 2021

This page is related to key-based licenses — a regular license type used in TestComplete 14.91. For information on the new ID-based license type, see SmartBear ID-based Licenses.

When you launch TestComplete, it searches for an activated License Manager on the local machine and in the network. It is possible that TestComplete cannot connect to a License Manager, because the License Manager’s settings deny access to the License Manager for your user account, and TestComplete is unable to start.

To resolve the problem:

  1. Check the License Manager settings on the License Manager PC (if you are using a Floating User license).

    • Log in to the License Manager PC.

    • Open the http://localhost:1947 URL in a web browser. This will open the Sentinel Admin Control Center.

    • Select Configuration from the Options menu on the left. This will open the configuration pages.

    • Switch to the Users tab page.

    • Examine the User Restriction rules and remove any deny rules that include the desired user name, or add the allow rule for this user name. See Specifying Users Who May Connect to License Manager

  2. Verify the License Manager settings on your computer:

    • On your computer, open the http://localhost:1947 URL in your web browser. The Sentinel Admin Control Center opens.

    • In the Options menu, select Configuration.

    • Switch to the Users tab.

    • Examine the User Restriction rules and remove any deny rules that include your user name, or add the allow rule for your user account. For detailed information, see Specifying Users Who May Connect to License Manager.

Once the needed settings are specified, try to launch TestComplete again. If the problem does not disappear, contact SmartBear Support Team.

You can try resolving the problem by using the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

See Also

Troubleshooting

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