This page refers to key-based licenses — a legacy license type used in TestComplete until version 15.48. For information on the current, ID-based license type, see SmartBear ID-based Licenses.
When you launch TestComplete, it searches for an activated License Manager on the local machine and in the network. It is possible that TestComplete cannot connect to a License Manager, because the License Manager’s settings deny access to the License Manager for your user account, and TestComplete is unable to start.
To resolve the problem:
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Check the License Manager settings on the License Manager PC (if you are using a Floating User license).
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Log in to the License Manager PC.
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Open the
http://localhost:1947URL in a web browser. This will open the Sentinel Admin Control Center. -
Select Configuration from the Options menu on the left. This will open the configuration pages.
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Switch to the Users tab page.
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Examine the User Restriction rules and remove any
denyrules that include the desired user name, or add theallowrule for this user name. See Specifying Users Who May Connect to License Manager
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Verify the License Manager settings on your computer:
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On your computer, open the
http://localhost:1947URL in your web browser. The Sentinel Admin Control Center opens. -
In the Options menu, select Configuration.
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Switch to the Users tab.
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Examine the User Restriction rules and remove any
denyrules that include your user name, or add theallowrule for your user account. For detailed information, see Specifying Users Who May Connect to License Manager.
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Once the needed settings are specified, try to launch TestComplete again. If the problem does not disappear, contact SmartBear Support Team.
You can try resolving the problem by using the Licensing Troubleshooter on our web site:
