This page refers to key-based licenses — a legacy license type used in TestComplete until version 15.48. This license type will no longer be available after September 2023. For information on the current, ID-based license type, see SmartBear ID-based Licenses.
After you installed TestComplete, some antiviral programs (for example, AVG or McAfee AntiVirus) may report that they found a virus in one of TestComplete modules. SmartBear always checks its products’ installation packages for viruses, worms, trojans and other malicious code. So, there can be two major causes for the message:
The version of the antivirus software you are using is not the latest version. For example, some earlier versions of the AVG Antivirus and McAfee AntiVirus could report TestComplete modules as viruses. The latest versions of this antivirus do not report these issues with these modules. So, to solve the problem, install the latest version of your antivirus software and update the antivirus databases to the following versions:
- AVG version 9.0.790 or later.
- McAfee AntiVirus Plus version 10.5.189.0 or later with database version 6099 or later.
The TestComplete installation package could be infected after it was downloaded from the SmartBear web site. Try download the package again.
|Note:||There is one more issue that can be caused by antivirus software (Lumension Endpoint Security). For detailed information, see An Internal Error Occurs When Starting the Sentinel License Manager Service.|
You can try resolving the problem by using the Licensing Troubleshooter on our web site:
An Internal Error Occurs When Starting the Sentinel License Manager Service