An Internal Error Occurs When Starting the Sentinel License Manager Service

Applies to TestComplete 15.64, last modified on May 16, 2024

This page refers to key-based licenses — a legacy license type used in TestComplete until version 15.48. For information on the current, ID-based license type, see SmartBear ID-based Licenses.

There is a known issue with the License Manager that occurs if you use TestComplete ver. 9.30 or later on Windows 7 machines where Lumension Endpoint Security ver. 4.4.1080 is installed. This is a known software conflict caused by the Lumension Device Control Module.

This issue has been fixed in Lumension Endpoint Security version 5.5. We recommend updating to ver. 5.5 or newer.

If the update is impossible, try the following workarounds:

  • Disable the Lumension Device Control Module. This may require administrator privileges.

  • If you have no privileges to disable the Device Control Module, you can downgrade to TestComplete 9.20 or earlier. It includes an older version of the licensing modules that does not conflict with Lumension software.

See Also

My Antivirus Displays Warning

Highlight search results