License Loss After Rebooting

Applies to TestComplete 15.64, last modified on June 12, 2024

This page refers to key-based licenses — a legacy license type used in TestComplete until version 15.48. For information on the current, ID-based license type, see SmartBear ID-based Licenses.

After you activate your TestComplete license, the TestComplete licensing subsystem stores the license information to a secure location on your computer and checks it when you run TestComplete.

Below are typical situations when TestComplete fails to check the license information after rebooting.

  • The license may be lost after rebooting if the operating system is installed on the dynamic disk. To check whether the disk is dynamic, follow the steps below:

    • Click Start | Control Panel.

    • In the Control Panel window, select the Administrative Tools | Computer Management | Storage | Disc Management category.

    • In the Disk Management window, check the Type of the disk on which the operating system is installed.

    If the target disk has the Dynamic type, we recommend that you convert the disk so it has the Basic type. For this purpose you can use special tools, for instance, EaseUS Partition Master or similar tools.

    If the license does not appear after converting the disk, please contact the SmartBear Sales Team for a new license key and assistance in resolving the problem.

  • Some protection products like Windows 7 Manager, CCleaner or Microsoft Malware Protection may prevent the licensing subsystem from accessing the license information or may remove this information from the machine. This typically happens after you reboot the computer. Since the licensing subsystem cannot find the license information, it reports to TestComplete that the license was not found and TestComplete is unable to start.

    This problem is typical for users of Node-Locked licenses, as the mentioned protection software is typically installed on end-user workstations. However, in general case, the problem can also occur with the Floating User license if you use malware protection products on the server where this license is activated.

    If you lost the license and have malware protection software on your License Manager PC, please contact the SmartBear Sales Team for a new license key and assistance in resolving the problem. You will have to uninstall this protection software and activate the license with the new key. If you have a Node-Locked license, consider upgrading to a Floating User license and activate this license on some server in your network on which no protection packages are installed. If you already have a Floating User license, consider activating it on some computer that has no protection software installed.

For more information on the causes of why TestComplete may fail to find the license, see Fixing Typical Issues With Node-Locked Licenses and Fixing Typical Issues With Floating User Licenses.

See Also

Fixing Typical Issues With Node-Locked Licenses
Fixing Typical Issues With Floating User Licenses

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