Fixing Typical Issues With Node-Locked Licenses

Applies to TestComplete 15.0, last modified on October 28, 2021

This page is related to key-based licenses — a regular license type used in TestComplete 15.0. For information on the new ID-based license type, see SmartBear ID-based Licenses.

When starting, TestComplete connects to the Sentinel LDK License Manager service running on the TestComplete computer and requests permission to run. If the License Manager permits the run, TestComplete continues the launch, else, it displays an error message informing you about the problem.

Below are some typical causes of the license check problem:

  • TestComplete cannot start if the license has not been activated. For instructions on license activation, see —

    Activating Node-Locked License

  • TestComplete cannot start if the Sentinel LDK License Manager service is not running.

    To check whether this service is running:

    1. Click Start, click Control Panel, and then click Administrative Tools > Services.

    2. Check whether the services list contains the Sentinel LDK License Manager service and that the service is running.

    If the service is not running, try to start it. If this does not help, reinstall TestComplete and try again.

See Also

Troubleshooting
Fixing Typical Issues With Floating User Licenses

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