Unable to Deactivate Your License

Applies to TestComplete 15.0, last modified on October 28, 2021

This page is related to key-based licenses — a regular license type used in TestComplete 15.0. For information on the new ID-based license type, see SmartBear ID-based Licenses.

If TestComplete encounters an unexpected error when deactivating a license on your computer, it will display an error message.

Please contact our Support Team.

Notes:

  • Before sending a message to our Support Team, try using the Licensing Troubleshooter on our web site:

    Licensing Troubleshooter

    The troubleshooter will help you collect information needed to submit a request to the Support Team.

  • Important: When writing to the Support Team, please specify the exact error message you get during product activation. To get this error message, click within the message box and then press Ctrl+C. This will copy the message text to the clipboard. You can then paste this text to your message.

See Also

Getting Help With Licenses

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