Connection to the SmartBear Software License Servers Failed. A Connection With the Server Could Not Be Established

Applies to TestComplete 15.65, last modified on June 26, 2024

This page refers to key-based licenses — a legacy license type used in TestComplete until version 15.48. For information on the current, ID-based license type, see SmartBear ID-based Licenses.

When you activate (or deactivate) a license, your License Manager may report that it cannot connect to the SmartBear Software licensing servers.

This can happen if your system is configured not to use TLS 1.0 for its Internet connections.

To view and configure your system’s Internet settings:

  • Launch Internet Explorer on your computer and select Tools > Internet options.

  • Switch to the Advanced tab.

  • Locate the Security > Use TLS 1.0 option.

  • If the option is disabled, enable it.

  • Click OK to save the changes and close the dialog. You may also need to close Internet Explorer in order for the changes to come into effect.

Then try to activate (or deactivate) the license again.

You can try resolving the problem by using the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

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