Applies to TestComplete 15.64, last modified on June 12, 2024

This page refers to key-based licenses — a legacy license type used in TestComplete until version 15.48. For information on the current, ID-based license type, see SmartBear ID-based Licenses.

This topic describes typical problems that may occur with license activation and usage:

In This Section

Fixing Typical Issues with Node-Locked Licenses

Fixing Typical Issues with Floating User Licenses

Access to the License Manager is Denied

All the Instances of the MODULE_NAME Module Allowed by Your License Key Are Already Running

All the Platforms Allowed by Your License Key Are Already in Use (Running)

An Internal Error Occurs When Starting the Sentinel License Manager Service

Another License for the Product is Already Activated on the Computer

Cannot Connect to the Sentinel LDK License Manager Service on Your Computer

Connection to the SmartBear Software License Servers Failed. A Connection With the Server Could Not Be Established

Failed to Request the Trial License

License Check Failed

License Deactivation Is Impossible

License Loss After Rebooting

License Recovery

My Antivirus Displays Warning

Problems With License Activation

Some Features Are Missing After Updating a License

The Activation Information Is Invalid

The License Activated on the Virtual Machine Cannot be Used

The License Key Has Already Been Used for Product Activation

The License Manager PC You Used Last Time Is Not Available Now

The Product License is Bound to Another Hardware

The System Time Has Been Changed on Your Computer or on the License Manager PC

Time-Limited License Has Expired

Unable to Activate License on Virtual Machine

Unable to Activate the Trial License

Unable to Activate Two Licenses on the Same License Manager

Unable to Activate Your License

Unable to Active the License on This Machine, Because Another Trial License for the Product Has Already Been Activated on It

Unable to Deactivate Your License

Unable to Find an Activated License

Unable to Find an Activated License for the Module

Unable to Restore Your License

Virtual Machine Detected

Warning on Activating the License on a Virtual Machine

You Are Using a Time-Limited License for the Module and It Has Expired

What to Do If the Troubleshooting Topics Do Not Help

You can try resolving the problem by using the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

See Also

How To
TestComplete License Types
About Licensing System
Activating Licenses

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