Last modified on June 29, 2020

Round-trip email monitors send an email to a mailbox and verify the email was received. You can configure the monitor run interval, timeout and other settings described below.

If you are using an Email (POP), Email (SMTP) or Email (IMAP) monitor, see Email Monitor (POP/SMTP/IMAP) Settings instead.

Notes:

  • You must be an Admin, Co-Admin, or Power User to change the monitor settings.

  • It may take a few minutes for the changes to take effect.

  • You can set the default settings for new monitors in  > Settings > Preferences > Monitor Defaults in AlertSite UXM, or in Account > Manage Account in AlertSite 1.0.

Common

Enable Monitoring (or Monitoring Is in AlertSite 1.0)

AlertSite UXM

On the Main tab, select or clear the Enable Monitoring check box to enable or disable monitoring.

AlertSite 1.0

Set Monitoring Is to Enabled to enable the monitor or Disabled to disable it.

Monitor ID (in AlertSite UXM)

Read-only. The monitor ID that can be used in AlertSite APIs.

Name (or Site Name in AlertSite 1.0)

The monitor name that appears in dashboards and reports. For example, Customer Login.

Enable alerting

AlertSite UXM

Enable availability or performance alerts on the Alerts tab.

AlertSite 1.0

Set Notify on Error to Yes to enable availability alerts for this monitor or No to disable availability alerts. Performance alerts are configured separately by clicking the Performance Alerts button in the top row.

Custom Properties

This section shows custom properties defined for your monitor. You can select a value for each property from the predefined list.

Main

Basic

Measurement Plan (or Site Plan in AlertSite 1.0)

The monitoring plan used for this monitor.

Run Interval (Minutes) (or Check Every in AlertSite 1.0)

How often the monitor runs the test. Possible values depend on the selected Measurement Plan.

Timeout (Seconds)

The timeout for the entire round-trip test. This includes the time it takes to send an email via the SMTP server, wait until it reaches the mailbox on the POP3 server, and mark the email for deletion. If the timeout expires before all steps have been completed, the monitor will have error status 2.

We recommend using the maximum value, 300 seconds (5 minutes).

Monitor Note (or Device Note in AlertSite 1.0)

Leave a note for yourself or other users. Note text can be up to 1000 characters long. This note will appear on the AlertSite Dashboard when you hover over the icon. The note can also be included in alerts.

Monitoring

Monitoring Mode (or Monitoring Type in AlertSite 1.0)

The monitoring mode controls if locations check your website simultaneously or sequentially, and when they send alerts. See Monitoring Modes for possible values and details.

Rotate Locations

For each monitor, you define a location pool. Rotation means the monitor uses a subset of this location pool (say, 2 out of 10 locations) on every run, cycling through the locations. If rotation is not used, the monitor checks from all of its locations every time.

Notes:

  • Rotated locations are not available for monitors that use Private Node Server locations (private monitoring stations installed on your local network).

  • If your monitor uses both public and private locations, location rotation applies only to the public ones. Private locations will run in the configured intervals.

  • The maximum number of locations for rotation is limited to the number of public locations.

  • Usage-Based Monitoring plan allows rotated locations for the following monitoring modes: Round Robin, SLA (MultiPOP), Global Notify, and Global Verify.

  • Legacy plans (Performance Pro, SLA) support rotating through locations only for the Round Robin and SLA (MultiPOP) modes.

Locations Per Run (or Locations per Interval in AlertSite 1.0)

If Rotate Locations is selected, you need to specify the number (subset) of public locations to use for each monitor run. This value ranges from 1 to the total number of locations you selected for the monitor.

If Monitoring Mode (or Monitoring Type in AlertSite 1.0) is Round Robin or SLA (MultiPOP), you need at least 2 locations per interval.

Enable Local Retry (or Disable Local Retry in AlertSite 1.0)

Used only for Usage-Based Monitoring plans. Controls the monitor behavior when it finds errors. Select this to retry the test from the same location to see if an error was just a temporary error. Clear (or select in AlertSite 1.0) to suppress the retry on errors. To learn more about that, see Local Retry and Global Verification.

Note: The retry consumes extra measurement credits.

Allow AlertSite QA Testing (or Disallow AlertSite QA Testing in AlertSite 1.0)

Before releasing AlertSite updates, SmartBear runs regression tests to make sure that both existing and new functionality work correctly. Select (or clear in AlertSite 1.0) this check box to include your monitor in SmartBear regression testing, so we can make sure your monitors will work correctly after AlertSite updates. Participation is voluntary.

Additional

Email address

Required. The email address to send the test message to. This must be a dedicated email address not used by anyone else in your company. If you use multiple round-trip monitors, each must use a unique address.

POP3 Server

Required. The POP3 server to access the inbox of the Email address. For example, pop.mycompany.com (using default port 100) or pop.mycompany.com:110 (with explicit port number). If your POP3 server uses SSL, use the pop3s:// prefix: pop3s://pop.mycompany.com:995.

SMTP Server

Optional. The SMTP server (outgoing mail server) to send the test email from. For example, smtp.mycompany.com (using default port 25) or smtp.mycompany.com:25 (with explicit port number). To use the SSL connection, add the smtps:// prefix: smtps://smtp.mycompany.com:465.

Note: The specified SMTP server must not require authorization.

Leave blank to use the AlertSite SMTP server.

TCP Traceroute on Error

This option is not used.

Advanced

Monitor Sharing

These options are available only in AlertSite UXM.

Select the Dashboard Tile Sharing check box to generate a public link for this monitor’s dashboard tile. You can share this link with your colleagues who do not have an AlertSite account, or use it to embed the monitor tile into external dashboards. For details, see Sharing and Embedding Monitor Tiles.

Unselecting the Dashboard Tile Sharing check box will revoke the link.

Authentication

Email Username and Email Password (or Userid and Password in AlertSite 1.0)

Required. The user name and password to log in to the Email Address inbox on the POP3 server. The user name is usually either the same as the email address, or the part before @.

Locations

Select one or more locations to run the test from. For details, see Selecting Locations for Monitoring.

Blackouts

On this tab, you can view and edit monitor blackouts. Blackouts are time periods when the monitor either does not run or does not send alerts on errors. To learn how to create blackouts, see Scheduling Monitor Blackouts.

Existing blackouts are displayed in a table with the following columns:

Column Description

Status

The blackout status: Scheduled or Past. The column is shown if the Hide Past Blackouts check box is cleared.

Schedule

The blackout date and time.

Type

What is disabled during the blackout – the Monitor itself, or just Alerts from this monitor.

Note

Optional blackout notes. For one-time blackouts only.

Created By

The user who created this blackout. For one-time blackouts only.

Monitor blackouts

Click the image to enlarge it.

To filter out the blackouts, click the Filter by dropdown and select how to filter the blackouts:

  • By scheduling frequency: recurring or one-time blackouts.

  • By the blackout type: monitor or alert.

To remove expired blackouts from the blackouts table, select the Hide Past Blackouts check box.

Alerts

Here you can configure availability and performance alerts for the monitor. To receive alerts, you need to have alert recipients configured. By default, the monitor sends alerts to all configured recipients, but you can target alerts to specific recipients by selecting recipient groups for this monitor.

Recipient Groups (or Notifier Groups in AlertSite)

Select the recipient groups that will receive alerts from this monitor. The recipient groups must have been previously created in Alerts > Alert Recipients (or Notifiers > Notifier Groups in AlertSite 1.0).

If the monitor is not assigned to any recipient group, it sends alerts to all the recipients configured in your AlertSite account.
Note: Adding a monitor to the recipient group overrides any step-level associations for that recipient group. So if you want to add individual steps to a group, remove the monitor from that group first.

Availability Alerts (or Notify on Error? in AlertSite 1.0)

Select this check box to send alerts when the monitor detects errors like HTTP errors, timeouts, or incorrect website content. The monitor status turns red in these cases.

Alert Notes

Monitor-specific notes that can be included in email and JSON alerts (availability alerts only), up to 1000 characters long. To add these notes to alerts, you need to configure alert templates to include the $ALERT_NOTE variable. For details, see Adding Monitor-Specific Notes to Alerts.

Performance Alerts

Enable performance alerts if you wish to be notified when the monitor response time exceeds the specified value. See Performance Alerts for a description of available settings and to learn how to set up these alerts.

Notes:

  • In AlertSite 1.0, click the Performance Alerts button in the top left corner of the monitor configuration screen to view or change the performance alert settings.

  • For multi-step monitors, the response time thresholds should include the total response time for all test steps.

See Also

Creating a Round-Trip Email Monitor
Monitoring Modes

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