Free an On-premises License
Why you may need to free a license
When a license administrator activates an on-premises License on an On-Premises License Server in your network, the license becomes bound to the License Server. This means it cannot be activated on another machine. To move it to another computer or convert it back to an online license, you need to release the license on your On-Premises License Server first.
Uninstall the license in VirtServer
When you want to uninstall your license, you should go to the VirtServer Web UI and then to Admin>License Administration.
Select Uninstall License.
Follow the on-screen prompts to uninstall the license from the product.
You will return to the default screen with no license installed.
How to free an on-premises license
The on-premises license is bound to the computer, where the On-Premises License Server is installed.
To free it, your license administrator should log in to the On-Premises Licensing Portal and free the license thereby selecting Return License to Licensing Portal.
The license Administrator generates the server fingerprint file or data.
The license will be removed from on-premise license server.
In the SmartBear Licensing Portal manage.smartbear.com, the license administrator imports the server fingerprint file from Onprem License Server.
The license administrator adds the server fingerprint file or data.
When the license administrator clicks on close, the on-prem on-premises license is returned to the SmartBear Licensing Portal.
The license can be used directly from manage.smartbear.com or re-exported.
The step-by-step instruction is available in the Smartbear Licensing Portal documentation.