Installing a Fixed License

To install a fixed license online, you need a functioning Internet connection.

The firewalls and proxies in your network should allow access to the https://activation.smartbear.com and https://licenseusage.smartbear.io websites through the 80 and 443ports.

Install VirtServer and start it.

Open the VirtServer web interface and log in as an administrator:

Go to the VirtServer homepage:

https://<virtserver-host>:<port>/virtserver#/

For example, if VirtServer is installed on your local machine and you run it on the default port, use the following link:

https://localhost:9090/virtserver#/

Click Admin, and go to the License Administration page. Click Add License:

In the subsequent dialog, select License from a File, click Browse, and specify the VirtServer license file (.zip or .key file):

Fill in the form fields and click Install:

The License tab will show information about the license:

You can start using the product.

In case of an error, you will see a message explaining the problem.

If you are unable to solve the problem, contact our Support Team. We will be glad to help you.

One of the issues that may occur during the VirtServer license activation is the "Connection time out" error. Typically, it happens when the VirtServer computer is not connected to the SmartBear licensing server (see above). In this case, you have to resort to offline activation by using the license manager command-line application.

There can only be one license installed at any one time on VirtServer. To install a new license, please uninstall your existing license. This also applies to renewal or upgrade and downgrade license scenarios.

If you are working with a trial license, you can install the production license over an installed trial license. This is why you will see Install license shown when a trial license is installed.

To uninstall the current license, please see Uninstall a Fixed license.