Uninstalling a Floating License

Important Notice for VirtServer Customers

Starting from ReadyAPI 3.62.0, VirtServer 3.29.0, and TestEngine 1.34.0, SmartBear Product Family has fully deprecated file-based licenses and transitioned to the ID-based SmartBear License Management (SLM) system. Any customers still using file-based licenses must complete their migration to SLM by September 30, 2025.

From October 1, 2025, existing and activated file-based licenses will continue to work for some time. However, SmartBear will no longer generate new file-based licenses or support activation and deactivation of file-based licenses in ReadyAPI, VirtServer, or TestEngine. All new and updated licenses are now issued in SLM only.

All technical support for file-based licenses has now ceased, and SmartBear no longer maintains the file-based licensing system. Any access or service issues will result in service disruptions that we will not be able to restore.

If you have not completed the process of migrating, contact your Account Manager or SmartBear representative today. Our teams are ready to assist you with smooth transition strategies. For additional support, log a request with our SmartBear Support.Migration Process

For more information and timelines, refer to the File-based License End-of-Support Policy page.

If you want to use your VirtServer license on a different machine, you must first uninstall it. This topic explains how to do that.

Requirements

  • To uninstall a floating license online, you need a functioning Internet connection.

  • The firewalls and proxies in your network should allow access to the https://activation.smartbear.com and https://licenseusage.smartbear.io websites through the 80 and 443 ports.

Using Web UI

  • Open the VirtServer web interface and log in as an administrator:

    Go to the VirtServer homepage:

    https://<virtserver-host>:<port>/virtserver#/

    For example, if VirtServer is installed on your local machine and you run it on the default port, use the following link:

    https://localhost:9090/virtserver#/

  • Go to Admin > License Administration tab and click Uninstall License:

    Uninstall Floating License

  • In the dialog that appears, click Uninstall:

  • Follow the on-screen prompts for the Uninstall sequence.

  • The license information screen returns to Add License status.

    Screenshot of the VirtServer Administration page with the License tab selected. The section “License Information” displays a message prompting the user to click Add License to install a new license or contact SmartBear Support to acquire one. A turquoise + Add License button is visible on the right side of the screen.

  • To use the product, you will need to install a new license.

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