Troubleshooting

Applies to TestExecute 14.91, last modified on July 1, 2021

This topic describes typical problems that may occur with license activation and usage:

Problems With License Activation

License Check Problems

Unable to Activate Your License

Another License for the Product is Already Activated on the Computer

The Activation Information Is Invalid

The License Key Has Already Been Used for Product Activation

Unable to Activate the License on This Machine, Because Another Trial License for the Product Has Already Been Activated on It

License Check Failed

The License Manager PC You Used Last Time Is Not Available Now

The Product License Is Bound to Another Hardware

Access to the License Manager is Denied

My Antivirus Displays Warning

An Internal Error Occurs When Starting the Sentinel License Manager Service

Cannot Connect to the Sentinel LDK License Manager Service on Your Computer

Connection to the SmartBear Software License Servers Failed. A Connection With the Servers Could Not Be Established

The System Time Has Been Changed on Your Computer or on the License Manager PC

Unable to Find an Activated License

All the Platforms Allowed by Your License Key Are Already in Use (Running)

License Loss After Rebooting

Unable to Deactivate Your License

License Deactivation Is Impossible

License Recovery

Unable to Restore Your License

License Activated on the Virtual Machine Cannot Be Used

Unable to Activate License on Virtual Machine

Failed to Request the Trial License

Unable to Activate the Trial License

Your Time-Limited License Has Expired

What to Do If the Troubleshooting Topics Do Not Help


You can also try resolving the problem by using the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

The troubleshooter will also help you collect information needed to submit a request to the SmartBear Support Team.

See Also

How To
TestExecute License Types
About Licensing TestExecute
Activating Licenses

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