This page is related to key-based licenses — a regular license type used in TestExecute 15.40. For information on the new ID-based license type, see SmartBear ID-based Licenses.
To use TestExecute, you must have a valid license. TestExecute automatically performs a license check at startup and during the run. If TestExecute fails to check the license, it displays a message. The message text includes the description of the error that occurred.
To resolve the problem, try using the Licensing Troubleshooter on our web site:
The troubleshooter will also help you collect information and sumbmit a request to the SmartBear Support Team. When submitting the request, please specify the exact error message you see. To get it, click the header of the message box and press Ctrl+C.