Access to the License Manager is Denied

Applies to TestExecute 14.91, last modified on July 1, 2021

When you launch TestExecute, it searches for an activated License Manager on the local machine and in the network. It is possible that TestExecute cannot connect to a License Manager, because the License Manager’s settings deny access to the License Manager for your user account, and TestExecute is unable to start.

To resolve the problem:

  1. Check the License Manager settings on the License Manager PC:

    • Open the http://<license_manager_pc_name>:1947 URL in your web browser.

      -- or --

      Log into the License Manager PC and open the http://localhost:1947 URL in a web browser.

      The Sentinel Admin Control Center opens.

    • Select Configuration from the Options menu on the left.

    • Switch to the Users tab page.

    • Examine the User Restriction rules and remove any deny rules that include the desired user name, or add the allow rule for this user name.

  2. Verify the License Manager settings on your computer. To do this:

    • Open the http://localhost:1947 URL in your web browse. The Sentinel Admin Control Center opens.

    • In the Options menu, select Configuration.

    • Switch to the Users tab.

    • Examine the User Restriction rules and remove any deny rules that include your user name, or add the allow rule for your user account.

Once the needed settings are specified, click Try Again in this message box to retry the license check. For more information about configuring user access to the License Manager, see Specifying Users Who May Connect to License Manager .

You can also try resolving the problem by using the Licensing Troubleshooter on our web site:

Licensing Troubleshooter

The troubleshooter will also help you collect information needed to submit a request to the SmartBear Support Team.

See Also

Troubleshooting
Getting Help With Licenses

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