Applies to Collaborator 12.1, last modified on August 21, 2019

This topic describes how to setup Collaborator integration with JIRA issue-tracking system. To learn general principles of how any issue-tracking integration operates, see Issue-Tracking Integrations: Overview.

  1. Open the Collaborator login page in a browser and log in to Collaborator as an administrator.

  2. In Collaborator, go to ADMIN > Remote System Integrations > Issue-Tracking Services

  3. In the New Remote System Configuration section, select JIRA and click Create. This will display the configuration settings.

    Do not confuse JIRA and JIRA Legacy configurations. JIRA Legacy configuration is for legacy integrations that were created with earlier versions of Collaborator.
  4. Specify the setting values:




    The configuration name as it will be displayed in Collaborator user interface.

    Server URI

    The JIRA server's URL and port.

    For instance:

    JIRA user

    The user name that Collaborator will use for connecting to JIRA server.

    The specified user must have read-write permissions to JIRA projects. Administrator permissions are NOT required. You may specify a regular user, or create a dedicated user for this integration.

    API token

    The API token to use for connecting to JIRA server.

    To generate API token, log in to, click Create API token, specify token caption and click Create.

    See Atlassian documentation for detailed information about API tokens.

    After specifying these values, you can click Test Connection to verify if you entered data correctly.



    Project list

    A string containing the keys of JIRA projects to integrate with.

    Tip: Click Load Projects to read project keys from the JIRA instance specified by the Server URI setting.

    Project keys are case-insensitive. The Project List field can contain up to 2000 characters.

  5. After you specified the values, click Save. This will create and enable JIRA integration.

  6. Switch to the ADMIN > Remote System Integrations page. The Integration Status section allows you to quickly enable or disable integrations with remote systems.

  7. Locate the Enable JIRA Integration setting and verify that it is set to Yes.

  8. Once the JIRA configuration is enabled, automatic linking for the specified remote systems will be enabled in all active templates. However, Collaborator administrators may enable or disable linking per each template through its Automatically Add Remote System Links setting.
    Besides that, administrators can enable the ability to export review defects to the selected issue-tracking system. To enable defect export, go to the Review Templates screen, edit the appropriate template, change the Automatically Create New Work Item for External Defects setting for that specific system field to "Enabled" and select which project will be pre-selected in the dialog that suggests creating a ticket/work item.

Now the integration between Collaborator and JIRA is configured and running.

See Also

Configure Issue-Tracking Integrations

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