This page is related to key-based licenses — a regular license type. For information on the new ID-based license type, see SmartBear ID-based Licenses.
This section describes typical problems that may occur with license activation and usage, and ways to fix them.
Problems With License Activation
Unable to Activate License on Virtual Machine
Unable to Activate Two Licenses on the Same Computer
The License Key Has Already Been Used for Product Activation
The Activation Information Is Invalid
All the Product Instances Allowed by Your License Key Are Already in Use (Running)
The License Manager PC You Used Last Time Is Not Available Now
Access to the License Manager is Denied
The System Time Has Been Changed on Your Computer or on the License Manager PC
Your Time-Limited License Has Expired
You can also try resolving the problem by using the Licensing Troubleshooter on our web site:
See Also
Licensing TestLeft - How To
About Key-Based Licensing System
About Key-Based Licensing System
Activating Licenses